The Poodle Spot

At The Poodle Spot, we take great pride in the health, care, and well-being of our poodle puppies and kittens. Because we are dealing with live animals, our refund and returns policy is different from that of non-living products. Please read the following carefully before making your purchase.

Live Animal Sales

All sales of puppies and kittens are final.
Once a puppy or kitten leaves our premises and is in your care, we cannot accept returns due to health, safety, and biosecurity reasons.

Health Guarantee

Every puppy and kitten is sold with a health check from a licensed veterinarian.
Buyers are responsible for having their new pet examined by a veterinarian within 72 hours of delivery/pick-up.
If a licensed veterinarian finds a serious, life-threatening congenital condition within this period, you must notify us immediately at info@thepoodlespot.com with supporting documentation.
In such cases, The Poodle Spot will work with you to either:
- Replace the puppy or kitten with one of equal value (subject to availability), or
- Provide a partial refund, at our discretion.

No Refunds For

Change of mind or buyer’s remorse.
Allergies, landlord restrictions, or personal circumstances.
Illnesses or injuries caused by neglect, accidents, or improper care after the animal has left our premises.

Deposits & Reservations

Deposits made to reserve a puppy or kitten are non-refundable unless The Poodle Spot is unable to provide the reserved pet.

Delivery & Pick-Up

Once a puppy or kitten is handed over to the buyer or their representative, responsibility for the pet’s health and safety transfers to the buyer.
The Poodle Spot is not responsible for costs incurred after transfer, including veterinary care, food, or training.

Contact Us

For any questions regarding this policy, please contact us:
📧 info@thepoodlespot.com

Refund and Returns Policy